The screenshot below shows the full details page for a Jira Service Desk help request. You get here by clicking directly on the Issue number (e.g. "LTS-1081"). The numbered items show handy features of the JIRA system.
Detail pages are topped with the title of the request, and status indicator.
You can add comments to your request right under that – these comments get emailed directly to all LTS staff associated with the ticket.
Details of the original request form answers are shown next. You cannot edit these details directly, but LTS can, so if something should be changed, just add a comment.
The "Shared with" section on the right shows all the people involved with your request – both LTS staff and any co-workers in your department also involved with the issue.
the "Share" button allows you to add people to the request. They will receive all future updates about this request.