Protecting your Devices and Resolving Security issues
- Lehigh uses two software packages to monitor Lehigh-owned computers for malware and viruses: Malwarebytes Anti-Malware, and Avast Business Security. These applications are centrally managed by the LTS Security team, and continuously updated.
- LAN File Storage servers (which house the H: and I: drives) are automatically scanned for infected files using Symantec AV, with alerts going directly to system administrators.
- Phishing - Google can help minimize the effect of email scams when they're notified.
- To report a scam email: With the questionable message open in Lehigh Gmail, select the vertical ellipsis (three dots) next to the 'Reply' button and choose 'Report Phishing'.
- Watch the Securing the Human video training series for help on identifying scams, as well as a host of other security-related topics.
- The Student Technology And Repair Services (STARS) team provides in-person, onsite, and walk-up help for students, including fixing problems from virus/malware infections, hardware problems, and configuration issues.
- Faculty and Staff computers running Windows are encrypted using Microsoft's BitLocker whole disk encryption technology. MacOS systems use Apple's FileVault full-disk encryption (FileVault 2).
- Keys are 'escrowed' by LTS, so that the university can retrieve data if needed.
- If you see a message on your PC prompting for Recovery Key ID, you'll need a BitLocker recovery key to continue booting your computer.
- You can contact the LTS Help Desk (we can generate a key for you),
- or you can generate your own at http://www.lehigh.edu/go/bitlockerhelp (typically from a mobile device).
- Regardless of steps taken to protect your device and data, backups are crucial. Please read LTS's Overview of Backup Options.
- Lehigh expects that work product files are stored on LAN file servers, which are backed up by LTS.
- For automatic backup of files stored on individual desktop systems, Code42 Crashplan is available and highly recommended for Faculty and Staff.
- If you have local files but cannot purchase software, you should at least backup important files using a free tool such as the Apple's Time Machine for macOS, Google Backup and Sync, or 'Backup and Restore' in Windows.