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When you connect to LUapps using the Citrix Receiver (or Workspace) client, you are in fact connecting to a particular application running on a virtual machine on a server in the Computing Center.  That kind of an arrangement can cause some confusion regarding important questions like:  'How do I get to the files I want to work on?' and 'Where do they get saved when I'm done?'.  

What you see when you go to open or save a file will vary based on several factors including the app you're using, the kind of device you're connecting with, your role at Lehigh, and what services you've activated.  Either way, you might see a file system that you're not used to navigating.  All of the apps in LUapps use some version of Windows dialog boxes, but even so, not all apps use the same ones.  The different dialog boxes offer different features for sorting through your options.  As well, some storage options that the system presents shouldn't be used at all.

Refer to the annotated screenshots below for some key hints (click to enlarge):

Lehigh LAN or Network 'Drives' (dark green lines in example)

First, you'll always see the 'Documents' and 'Desktop' folders from the VM itself.  When in doubt, save things there.

Note:  These are NOT your computer's Desktop and Documents folders.  They are LUapps shortcuts to the corresponding folders inside the 'VirtualFiles' folder inside your Lehigh H: drive, which is your portion of space on Lehigh's Network File server, which is backed up, and accessible from your computer, from LTS computers on-campus or over the internet with the VPN.   

LUapps will also create standard mappings to Lehigh network drives to the virtual machine, depending on your role at Lehigh, like the H: Drive, the I: Drive, the R: Drive.  These all have the 'Network Drive' icon, and will have their correct letter designations.  They'll appear no matter what kind of client device you're using.  Note that if you're connecting from a Lehigh-owned PC or Mac, these will likely show up twice in the list, since the client computer will have them too. 

Remember NOT to save files into the 'Downloads', 'Pictures', 'Music', or 'Videos' folders.  These folders are NOT mapped to any permanent storage resource, and files stored there will disappear when you log out.

When working with larger files in LUApps, the best performance is achieved by opening them via Lehigh LAN Storage (e.g. H: drive.).  If you need to access files saved on Lehigh Network drives from your computer, follow the appropriate connection instructions.

Cloud Storage (KUMO - light green lines in example)

Additionally, LUapps provides access to cloud storage services via KUMO, so that your cloud storage drives will also appear in LUapps.  These will have different drive letters, depending on where you're connecting from and who you are.  They will also have icons and titles identifying them as your Lehigh Google Drive, or Lehigh OneDrive, Dropbox, or mapped server drive, etc. 

Be aware:  Kumo only maps your Google Drive.  Documents that are Shared With You  from other people's Drives will not be visible unless you create copies in your own Google Drive via the Web.  Also, Google's 'Shared Drives' are not accessible via KUMO.

Local Storage (Client Drives) on Windows and macOS (blue lines in example above)

If you're running the Citrix client software from a macOS or Windows computer, the LUapps system also connects to the entire file system on your computer in addition to the virtual machine's drives and network drives so that you can open and save files from and to your computer.  

Those drives, called 'Client Drives' will show up in the virtual machine's list of drives, usually in a section called 'Devices and drives', labelled "Local Disk" or "Removable Disk" with a note appended to their name in the format '(<drive letter> on <computer name>)'.  That 'on' keyword identifies it as a Client Drive, which is 'on' the device you're connecting to LUapps from.  Any kind of drive that's connected to your device, whether it's physical or logical, will show up in the list.  Your computer's internal hard drive, connected USB flash drives, mounted network drives, your Google Drive File Stream Drive, CDs, DVDs, mounted disk images, etc.  They'll all appear with that appended note in parentheses, as shown in the screenshots above, designated in blue

Note: Unfortunately for Mac users, the name of your computer's hard disk won't appear (a.k.a 'Macintosh HD').  As well, the letters given to those 'drives' are mostly arbitrary, except that the one called 'C:' does refer to your Mac's boot disk (main internal hard drive, usually 'Macintosh HD').  Remember that on your computer, your personal 'Desktop' and 'Documents' folders are usually stored inside a folder called 'Users' inside the 'C:' drive, in a folder named according to your username on your machine.  

For example, to save a file to your desktop folder on your computer, which LTS considers to be the least advisable place to save things, follow the sequence below:


1.   From the 'This PC' window, click on 'Local Disk (C: on <Your Computer Name Here>)'.

2.  Inside that window, click on 'Users', and inside that folder, look for a folder with your username on that computer ('dab406' in the example):

3.  Note the full path you've followed in the address bar at the top of the window.  

  • Likely, you'll see more familiar files listed in the main portion of the window than this example shows.
  • Don't forget to type a fully descriptive name for your file.
  • You do have to click 'Save' for the file to be written to your computer.