The Duo Mobile App is available on iOS, Android, and Apple WatchOS.
Can I generate backup codes for when I don't have access to my devices?
It is highly recommended that you generate and print backup codes that you can use when you do not have access to your other devices, such as phone. Connect to https://accounts.lehigh.edu/duocodes/generate to generate and print these codes. Remember to store the codes in a safe location such as your wallet.
I have an Apple Watch. Will it work with Two-Factor Authentication (2FA)?
This could be an indication that your account has been compromised. The first thing to do is change your password by visiting the Password Change page. After changing your password, please notify us by calling or emailing the Help Desk.
How do I set up an older cell phone, or use a smartphone without the Duo app installed?
Duo will work with any cell phone that can receive text (SMS) messages. When adding a device in this mode, first choose "Mobile Phone," and on the next screen enter the phone number. After confirming the phone number, set the phone type as "Other (and cell phones)" and the mobile device will be added.
Now that your phone has been added, whenever you see the Duo Authentication screen, you can select your Mobile phone as the device to use. After choosing Mobile, click on the green "Enter a Passcode" button, then in the blue bar at the bottom, click on the link to "Text me new codes. Take a look in your phone's text message app. You should see new message with a list of five codes you can use one time each. Enter one of the codes in the box shown below, and you're in!
What do I do if I don’t have my mobile phone with me?
- Duo can call your office line if you have set it up as an alternate number. We recommend adding at least your office line, and possibly other lines as appropriate. For example, you may want to have a spouse's mobile number as an option in case of emergency.
- When you first enroll in Duo, send yourself codes via text (SMS) messaging. These codes should be kept with you in a safe location and can only be used once. If you generate new codes, all old codes will become invalidIt is highly recommended that you generate and print backup codes that you can use when you do not have access to your other devices, such as phone. Connect to https://accounts.lehigh.edu/duocodes/generate to generate and print these codes. Remember to store the codes in a safe location such as your wallet.
- You can use a USB Security Key, available from YubiKey and other vendors. Again, this must be set up in advance.
I will be getting a new phone soon. How can I make a smooth transition to a new phone?
If you are transitioning an existing number to the new phone, you can simply have Duo call you to verify the new device. If you are moving to a new number, it would be a good idea to text (SMS) yourself a new set of one-time-use codes so you can easily enroll the new device.Before wiping your old phone, you should print out a new set of one-time-use codes to help with enrolling your new phone. Once you have the print-out, download the Duo Mobile app on your new phone. Then open a web browser and go to the Duo Device Management page.
On the Device Management page, press the green "Enter a Passcode" button, and enter one of the codes you printed out.
You will see your existing iPhone or Android phone in the list of devices. Click the Device Options button next to your phone.
A Reactivate Duo Mobile button will appear below your phone.
Clicking on the button will show you a QR code. On your new phone, bring up the Duo Mobile app and tap the Add Account button. It will switch to your phone's camera. Point the camera at the QR code (2d bar code). Lehigh University will now appear in your Duo Mobile app. You're done!
Can I reuse a passcode?
No. Passcodes are only good for a single use.
Call or email the Help Desk for assistance removing the device from your account.
I already have Duo setup at another institution, can I add Lehigh?
Yes! Duo supports multi-factor authentication across many institutions. To add Lehigh, simply visit your Duo Options page and proceed with the setup until you see the QR code. Open the Duo Mobile app on your phone and tap on the "+" sign in the upper right corner. Point your phone's camera at the QR code and Lehigh is added! That's all there is to it.
What data is stored by Duo Security?
I will be using the Internet only at wifi hotspots and won’t have cell phone access while traveling, will Duo still work?
Yes, the Duo mobile app can generate access codes even without cellular service Duo Mobile application can be used to generate passcodes on airplanes or in remote regions where Duo Push, SMS-delivered passcodes, phone callback or cellular service may be unavailable or difficult to use. Duo Push can use a Wi-Fi connection to function. If you can access the Internet from your mobile device, you can receive push notifications.
I’m an employee who will be retiring soon. Will I be required to use 2FA after I retire?
Sometimes when prompted for re-authentication and the user selects push notification but did not receive one on iPhone. The Duo application icon was displayed on home screen with no indication of offloaded status. When icon was tapped, icon changed to superimposed standard iOS loading wheel. After loading was completed, push notification worked as normal. This may be a result of the application being considered as an "unused" application. Apple has not published the criteria on when it considers an app 'unused' but reports are common for apps unopened for as little as one week. In older devices that have 8 or 16gb of storage, this could be a common issue as those users are quickly faced with storage issues.
Mac version of Cisco AnyConnect does not allow setting the "30 Day" cookie in the Duo Authentication app
When Mac users connect to Lehigh's VPN server, they are prompted to enter their username and password, followed by a Duo 2FA screen. On the Duo screen there is a checkbox to "Remember me for 30 days" but it is greyed out with an error below, prompting the user to enable cookies in order to remember the device. Enabling cookies in Safari does not fix this error. This is a known bug with the Mac version of Cisco Anyconnect, and we are waiting on a fix from the manufacturer.