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Computing Consultants are Lehigh's 'second tier' IT support personnel. The Help Desk will refer users to Computing Consultants for any computer-related assistance that requires more extended time and / or in-person interaction with the user or computer. They have broad expertise in a wide variety of computer hardware, networking and applications, and generally support a large section of users across the campus.

Computing Consultants work by appointment, so if you're referred to one, the first step will always be arranging a time and place to meet.  Consultants are tasked with both making as-needed desk-side visits to computer users, as well as training users in the operation of those systems (either software or hardware), and creating documentation and training materials. They are frequently involved in various projects for upgrading or implementing existing or new computing services and systems on campus. They will also assist users with understanding and implementing university policies and guidelines regarding computer use and data storage.

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