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Which Adobe Account are you actually using?

Why do the buttons say “Trial”?
I just signed in; where did my Creative Cloud Files go?
I'm supposed to have 50 GB of cloud storage, why do I only have 2 GB now?
I did use my yyz212@lehigh.edu email address to sign in!

To begin to answer questions such as these, you need to know what Adobe Account are you actually signed into.

Step-by-step guide

1) Launch your Creative Cloud desktop app.

2) Go to your Adobe Account page.

Click the Account icon in the top right-hand corner of the Creative Cloud desktop app, then click “Adobe Account.” This will open a standard window or tab in your default browser to your Adobe Account’s “Overview” page.

3) Look over this account’s Profile and Plans.

THIS IS AN EXAMPLE OF AN ADOBE ID “PERSONAL” ACCOUNT WITH FREE MEMBERSHIP (NO PAID SUBSCRIPTIONS)
(Pictured: Adobe Account information tabs for Overview, Profile, and Plans)


Not shown: screenshots depicting a Personal account with a paid plan. No such account with a paid subscription was available for testing.


THIS IS AN EXAMPLE OF A DEFAULT, LTS-MANAGED (FEDERATED ID) “COMPANY OR SCHOOL ACCOUNT”
(Pictured: Adobe Account information tabs for Overview, Profile, and Plans)

PLAN VIEW OF ADOBE SPARK Provides access to Fonts and 2 GB Adobe Cloud Files synchronized storage)


PLAN VIEW OF CREATIVE CLOUD ALL APPS - 50 GB PAID PLAN
 (Provides access to Fonts and 50 GB Adobe Cloud Files synchronized storage)


NOT SIGNED INTO CORRECT ADOBE ACCOUNT?

If you find that you are not signed into the Adobe Account you need to access the plan you expect, try these other help documents:

  1. Sign out with Creative Cloud
  2. Sign in with Creative Cloud











SUPPORTED BY LTS

Federated ID, or
Company or School Account

May be referred to in LTS documentation as “LTS-Managed Adobe Account”.



NOT SUPPORTED BY LTS

Adobe ID, or
Personal Account