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The Tracking System:  Jira Sevice Desk

LTS uses Jira Service Desk to track your LTS help requests. The system provides you with an easy-to-use portal for creating, updating, and checking the status of your requests.

Take a tour of Jira Service Desk


Jira Service Desk Home Screen

Note the key features of the main screen:

  1. Search bar: You may not need to submit a service request! Search the knowledge base here for answers to common questions.
  2. Request Types:  Select the request type that most closely matches your need.
  3. Previous Requests List: Click here to see all of your previous requests, comment on their status, etc.

What happens next?

  1.  What's asked on the request form?
  2.  What do all these details mean?
  3.  How can I see my current and previous requests? 




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