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If you don't see the answer to your question, visit the Office 365 Get Started Guide or contact the Help Desk (610-758-4357 or helpdesk@lehigh.edu).  

How do I request a Lehigh Office 365 account?

You can submit a request for an Office 365 account via the LTS Special Computing Accounts request page. Further guidance for completing this process can be found using the these instructions.

How do I reset a forgotten password for Lehigh Office 365?

If you have forgotten your password for Office 365, you will need to request a temporary password from LTS by using the same Special Account Request process you used to initially create your Office 365 account. You will be emailed a temporary password. You can then use this to log back into your account and then choose your own password. Do not use the "Can't access your account" link on the Office 365 login page as it will not work. 

As a student, how long is my Lehigh Office 365 account active?

Your subscription to Lehigh Office 365 will remain active for as long as you are a student at Lehigh and are registered for classes. If you graduate or leave the University, your Lehigh Office 365 subscription will end on the date of the drop/add period of the semester which follows your graduation or leaving. You will no longer have access to your 365 account or Lehigh OneDrive space through either the web interface or sync client. Any MS Office programs installed on desktops/laptops, phones, tablets will revert to a reduced functionality mode - you will be able to open/view documents, but not edit or create them. 

What’s the difference between Lehigh Office 365 and Office 2016 (Windows) / Office 2016 (Macintosh)?

Office 365 for Windows/Mac computers is the same version of the software as Office 2016 (Win) and Office 2016 (Mac) that is available for use in Offices and public sites or for sale on DVD at the bookstore. NOTE: the DVD sold at the bookstore is for faculty/staff WORK-AT-HOME use, meaning that use of that software is restricted to LU-related work. It is not for personal use by either the LU employee or their families. The employee signs a document agreeing to this restriction when they purchase the DVD. Office 365 does not have a work-at-home use restriction, but it is connected to the faculty/staff person's ID and should not be installed on computers or devices not used by that individual.

How many computers can I install MS Office software on via my Lehigh Office 365 account, and where can it be used?

Office 365 may be used on up to five computers and also up to five mobile devices. This includes both PCs and Macs. Faculty and staff are encouraged to use Office 2016 (Win) /2016 (Mac) from Lehigh's software installation page (LUIS) on Lehigh-owned computers. 

Can Office and Windows OS Upgrade DVDs still be purchased at the Lehigh Bookstore?

Faculty, staff and retirees may still purchase DVDs at the bookstore for LU-related work-at-home use. Microsoft has not yet announced an end date for DVD sales The following DVDs are available for $15 from the Bookstore: Office 2016 (Windows), Office 2016 (Mac), Windows 7 upgrade, Windows 8 upgrade. Please note that there is not an "Office 365" DVD available. 

I have installed Office, and it's prompted me for a password. My Office365 password does not work.

Note that if you had a personal Office 365 account prior to getting your Lehigh account, you should not try to maintain both on the same machine. 

  • Make sure you are entering your Lehigh email with "@lehigh.edu." 
  • Enter the password you set for Office 365 (it is distinct from your Lehigh username and password).
  • Make sure to select the school/organization option if prompted.
  • Try rebooting after your install Office. If that does not work, contact the LTS Help Desk (610-758-4357 or helpdesk@lehigh.edu). 




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