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If you or your department have arranged for an Adobe Creative Cloud user license through your Computing Consultant or Client Services team, these instructions will show you how to get started quickly and easily.


NOTICE REGARDING COVID-19 TEMPORARY LICENSE PROGRAM MARCH 23 – MAY 31, 2020 JULY 6, 2020

  • During this period all student, faculty and staff accounts will be able to install and use Creative Cloud All Apps.
  • For departmental staff and faculty who already have paid subscriptions through LTS your subscription and extended entitlements will not change.
  • The temporary license will apply only to users that do not already have a paid subscription through LTS assigned to them.
  • The COVID-19 temporary licenses will be automatically deactivated by Adobe on May 31, 2020 JULY 6, 2020.
  • The installation steps are exactly the same regardless of whether your user account is using the temporary license or has a paid license assigned.
  • You do not need to create an account.
  • Your LTS-managed Adobe Account was created before the Monday, March 23, 2020 announcement was released.
  • Adobe has listed some Known Issues for temporary license users (look there if using Windows and want to install Acrobat DC):
    https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues

Important Points

  1. While screen captures below depict macOS, the steps and experience on Windows will be the same.
  2. Installation of the Creative Cloud Desktop App before any other is the easiest way to get started.

  3. You must have administrator privileges on your computer to install the Creative Cloud Desktop App.

  4. You may activate your license on up to two computers at any one time.
    https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html
  5. If you have any questions about the requirements for your computer to run any of the Creative Cloud applications, please see
    https://helpx.adobe.com/creative-cloud/system-requirements.html


BEFORE YOU BEGIN

To ensure you are using your LTS-managed Adobe Account throughout the installation process:

  • Perform all of the steps in your default browser using a normal window, not an Incognito or Private window.
  • Go to https://accounts.adobe.com
    • If you are on the “Sign in” page, proceed to the Installing Creative Cloud steps below.
    • If you are on an Adobe Account Overview page, you must first sign out by clicking on the  Account icon in the top-right, then clicking “Sign Out.”
      By not logging out of an existing, personal Adobe Account in your default browser before proceeding, the installer will automatically assume the personal identity when it opens your default browser to check for a valid Adobe Account logged-in session.

Installing Creative Cloud

  1. Using your default browser go to https://creativecloud.adobe.com/apps/all/desktop

  2. Enter "lehigh.edu" in the email address field and click Continue.
    Enter just the text “lehigh.edu” not your email address. This is a shortcut to ensure that the correct domain and your licensed account is logged into. 
    If you enter your full email address, you may be asked to choose an account type. If this occurs you must select “Company or School Account”.

    (Do not create an account. Do not log in with any of the other account options such Google, Facebook or Apple.)
    THIS IS THE MOST IMPORTANT STEP TO READ AND FOLLOW CAREFULLY
  3. Log in on Lehigh Single Sign-On (SSO) page
    If your account requires Duo multi-factor authentication you will be presented with that page.
  4. Download the Creative Cloud installer from the "Available in your subscription" section.
  5. Note: This pop-up notice after clicking “Download” is simply a reminder that you will need administrator privileges to install on your computer.



  6. Locate and launch the installer. (Check your Downloads folder.)
    (On macOS you may need to to open the disk image, or .dmg, file first to find the installer application icon.)



  7. Note: After clicking Continue, your browser window will bring your default browser to the foreground again and verify your Adobe Account from earlier steps. When this has finished you will see the “You're all set” message. After a slight pause the installer application will come to the foreground again.
    In most cases you will not need to repeat the login process again, however if prompted to do so simply repeat login procedure from steps #2 and #3.
  8. Click the Start Installing button
  9. Note: When the installation is complete the main window of the Creative Cloud Desktop App will appear.
  10. Note: Now you are ready to install the Creative Cloud applications you need.

Do not click on “Try” or “Trial” buttons. These are indicators that the Adobe Account currently logged into is not entitled to any licensed software.

For reference Adobe’s official instructions are here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


Note regarding Yubikey use with Duo multifactor authentication:

If you are using Duo multifactor authentication and the only factor you have registered is a Yubikey the login window for Creative Cloud might not recognizing the Yubikey. To work around this you will need to generate a list of secret, one-time tokens to enter manually. You can generate these tokens here by going to this URL: https://accounts.lehigh.edu/duocodes/generate