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Basic Instructions

https://ltsfacilities.lehigh.edu/instructions

Instructor's station display

The desktop image is not being displayed – the screen is blue but no icons appear.

The instructor previous to your class may have change a setting to extended display. Try this:

  1. Right click on the desktop.
  2. From the dropdown menu, select Display Settings.
  3. From the next menu, under multiple display, select "Duplicate Screen."


The monitor is black or not turned on.

  1. Make sure the instructor's station is turned on. The previous instructor may have powered the PC down.
  2. Make sure the monitor is powered on. 
  3. If you can access the cable to the monitor, make sure it is secure.

Touch panels 

The touch panel is not responding.

  1. There can sometimes be a several second delay in the touchpanel response. Try changing the input source, waiting 10-20 seconds, then change back to the desired source. Wait for a response.
  2. If you get no response, contact the LTS Help Desk at 610-758-4357 (HELP)

Audio issues

The audio in the room does not work or is not playing at a loud enough volume. 

  1. Make sure audio is not muted – the sound icon in the task bar should not have an x through it. 
  2. Make sure the volume on the computer, touch panel, AND media player  is all the way up. 
  3. Check playback devices (right-click on speaker in taskbar). The default selection should be speaker/headphones EXCEPT in Neville 2 where the correct option is HDMI or INTEL. See troubleshooting steps at troubleshooting instructions here: https://lts.lehigh.edu/services/stepwise-instructions/lts-public-site-podium-pc-audio-output-troubleshooting
  4. Make sure volume on the computer, touch panel, AND media player  is all the way up. 

Projector issues

I'm getting a "clean filter" message.

This message normally flashes only for a few moments and then disappears. You can submit a classroom technology request at www.lehigh.edu/help or contact the LTS Help Desk to have the filters cleaned. On the projector, you can select Remote>Menu>Reset>Enter 

I'm seeing a red light on the projector.

  • Blinking red light. This may indicate a bulb is burned out or other diagnostics are required. Contact the LTS Help Desk.
  • Steady red light. The projector is off. Check the touchpanel and make sure the system is powered up.

The projector screen is blue with no desktop icons.

  1. Right click on the desktop.
  2. From the dropdown menu, select Display Settings.
  3. From the next menu, under multiple display, select "Duplicate Screen."

Powerpoint presentations

I'm in Packard 101 and having difficulty with a PowerPoint presentation.

If you are a) using the PC housed in the podium and b) have the touchpanel set to PC1, switch the touch panel to PC2 and launch presenter mode again. In this room, PC2 is acting as a shadow extended desktop in this single PC monitor room. 


I'm in a video wall (videowall) room in Packard 101, Whitaker 303, or Sinclair 106. How do I display multiple screens at once? 

Follow these instructions:

  1. From the Touch panel, go to the  Gear icon > Dual > Second Image 
  2. From the next screen, select source and location on wall.

PowerPoint presentations should go to PC2 for display 


VCR/DVD Player

The VCR or DVD player is not working. 

  • There is a cover over the infrared receiver--this needs to stay in place. If the cover is removed it will not work

My DVD is stuck in the drive. 

Contact the LTS Help Desk.


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